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FAQ
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bulletMystic Mountain Jewelry does not manufacture our own jewelry pieces and are unable to make changes to specific designs as shown on our website.

bulletAlthough we would like to offer our sterling silver rings in half sizes, due to manufacturer restrictions we are unable to to do so at this time.  

We recommend ordering one size larger and having your jeweler resize the ring to your specifications.  

**Please note - Once a ring has been resized, it cannot be returned or exchanged.**

bulletSome of our items, due to circumstances beyond our control, will have longer delivery times.  Those items may take up to 3 weeks for delivery.  

Please keep this in mind when placing your order, especially if it needs to be delivered within a specific time frame...i.e.- gift items, holidays, etc.

We also do not offer these items for expedited shipping.  Please keep this in mind when placing your order.

bulletWe do accept Credit Card orders over the phone.  Feel free to call us at 1-877-210-7368 to place your order.   

Please allow an additional 5 to 7 days for order processing and credit card verification.

bulletIf you place an order preceding a national holiday, this could delay your order for an additional 2-3 days. 

bullet

If you prefer to send us your order through the mail, we do accept cashiers checks, money orders or personal checks - Allow an additional 10-14 days for order processing.  

***ALL CHECKS, MONEY ORDERS & CASHIERS CHECKS*** 
MUST BE MADE PAYABLE TO: 
VALERIE UNDERWOOD

       
       Our mailing address is:


        Mystic Mountain Jewelry
       1395 Union Rd.
       West Seneca, NY  14224


BE SURE TO INCLUDE THE FOLLOWING INFORMATION ALONG WITH YOUR PAYMENT:

  1. Item Description

  2. Item Number

  3. Ring Size (if applicable)

  4. Full Name

  5. Shipping Address (if shipping to a different address than your own, please specify)

  6. Phone number & e-mail address - in case we need to contact you regarding your order.

bullet

We do have a catalog listing everything in the sterling silver jewelry line - excluding pentagrams, pentacles, amulets, talismans, crystal balls and stone kits.  Our catalog has an extensive variety of sterling silver jewelry items, some of which are not shown on our site at the current time.  

If you would like to request a catalog, the cost is $6.00 (including S&H) - this will be deducted from your first order placed with us.  

You must indicate you are placing an order from the catalog to receive your refund.


ORDER A MYSTIC MOUNTAIN JEWELRY CATALOG
$6.00



Feel free to contact us with any questions or special orders.


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Mystic Mountain Jewelry * Buffalo, NY  14068 * USA * 1-877-210-7368


Maggie Mae - High Priestess of Playfulness
(Currently 2-1/2 Years Old)